Terms of Services

The Boring Bit, But The Important Bit

Wild Pear are committed to protecting your privacy and guarding the security of your personal information.  This Privacy Policy explains how we collect, use, disclose and safeguard your information.  By engaging with our services and providing your information, you consent to the practices described in this policy.

  1. Collection of Personal Information:  We collect personal information such as your name, business address, contact details, social media details and any other information deemed relevant to providing you with the best possible service.  This information is gathered by the completion of forms (digital and paper), email, WhatsApp and any other form of communication.
  2. Use of Personal Information:  We use the collected information to deliver your required service.  We may also use the information to comply with legal obligations or resolve any disputes.
  3. Protection of Personal Information:  We prioritise the security and confidentiality of your personal information.  We employ reasonable administritative and technical security measures to safeguard your data against unauthorised access, disclosure, alteration or destruction.
  4. Third-Party Disclosure:  We do not sell, trade or transfer your personal information to third parties without your consent.  There may be instances where we need to share your information with trusted service partners who assist us in operating our business.  This will only happen if they agree to keep the information confidential and comply with data protection laws.
  5. Data Retention:  We retain your personal information for 6 years or as long as necessary to fulfill the purposes outlined in this Privacy Policy.  Exceptions will be if there is a change in law.  All deletions will be carried out securely.
  6. Data Subscription Rights:  You have the right to access, update, correct or delete your personal information held by us.  If you would like to exercise any of these rights or have any concerns about the processing of your data, please contact us by email.
  7. Changes to the Privacy Policy:  We reserve the right to modify this Privacy Policy at any time.  Any changes will be effective immediately upon posting the updated policy on our website.  We encourage you to review this policy periodically for any updates.
  1. Once the client is satisfied they wish to proceed with the services offered, Wild Pear will invoice the client in full and payment is due immediately.
  2. Payment should be made in full by the client before the commencement of any services.
  3. All invoices will be charged in GBP (Great British Pounds) and an IBAN number will be provided to clients that would normally use a different currency and they will be responsible for any costs associated with currency conversion.
  4. Clients have the right to cancel and receive a refund within 7 days if the commencement of services has not begun.
  5. Any refund made other than GBP will be net of banking charges.

Time is of the essence in this agreement.

  1. If the client requests or expects the service to begin within the cancellation period and work has begun, they will loose their cancellation right. 
  2. If a proportion of the work is underway, the client is typically required to pay a portion of the price for the work completed.
  3. If the service has been performed in full, the client looses the right to cancel.

Payment Terms